These are usually available via our results line (Call 01424 755355 and choose option 1) between 11:00am and 1:00pm. Sometimes results take 7 to 10 days to return to the surgery. Before they are released on the system, one of the clinicians will have to review and comment on them. This may be the reason why sometimes you see the result on your NHS app before the clinical team have had a chance to comment on them.
Please note that blood results take a week to come back.
Frequently asked Questions
How long do I need to wait for my results?
We aim to have reviewed your blood tests within 10 days from receiving your results. It can take up to 2 weeks to receive from the hospital
Will the Surgery call me about my results?
It is your responsibility to call the surgery for your results as we are unable to contact every patient about results, therefore in this case ‘No news is not always good news’.
Occasionally extremely abnormal results are called through from the hospital to the GP so you may be contacted in this case.
I’ve seen my results on the NHS app/ patients knows best and they are abnormal. What do I do?
We are aware that you may receive them on your NHS app sooner than this and they may be marked as abnormal.
Sometimes although your blood tests look abnormal on your app they may be ‘satisfactory for you’ and the team member that reviews this will take this into account when interpreting your results.
How will I get my results?
You are likely to receive results via text message if you have given consent for this and there is important information to share with you about your results.
How do I get the results of tests requested by the hospital?
Please call your Hospital team as the hospital often request specialist scans that are difficult to be interpreted in primary care.
But, what if I want to discuss my results with a Clinician?
We appreciate that you may want to discuss your results with a clinician however the large volume of results that we receive means that this may not be possible.
Why have I been sent the information by text or letter?
‘Patient empowerment’ is very important to us and by giving your results to you in this way we aim to enable you to look after your health.
If we send you patient information leaflets or attached letters please read these as they usually cover the frequently asked questions you may have.
It is known that you are more likely to take in information about your results when this is in writing compared to a conversation which is one of the reasons we give your results by text/letter.
If you are unable to use the text facility on your phone please let us know and we can make alternative arrangements for you.
Responsibility of the Patient
It is the responsibility of the patient to
• Ensure the Practice is informed of your correct mobile phone number or any changes to your contact details. Remember it is important to keep us updated of any changes to your mobile number including: the phone being passed on, sold or stolen, to ensure the security of any information we may be forwarding to your number.
• Keep your phone secure and control access to your SMS text messages.
• Keep in mind that an unlocked mobile phone means that others could have access to your information. FOR SECURITY OF YOUR INFORMATION IT IS ADVISED TO HAVE YOUR PHONE LOCKED WITH A PASSCODE, PIN CODE, FINGERPRINT or other security measure.
• Please be aware of your text message settings – keep in mind that messages may appear as a notification on your lock screen or on a linked device such as a PC or tablet.
• To inform the Practice if you wish to opt out of this service.