We are very interested in your views of the services we are providing. If there is something that we are doing well and you would like to tell us about it – or something that we could be doing better.
If you would like to make a formal complaint you can do this in writing addressed to The Practice Manager.
Ask at reception for more information about how to make a complaint or take a copy of our Complaints Leaflet which is available in the waiting room or here:
Complaints Leaflet
Patient Complaint Form
We want to provide the best possible service for all our patients.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or NHS England:
NHS Sussex Integrated Care Board contact information
NHS Sussex Complaints team
Sackville House, Brooks Close, Lewes BN7 2FZ
0300 140 9854 sxicb.complaints@nhs.net
Review date of complaints procedure 02/01/2025