Complaints and compliments
We are very interested in YOUR views of the services we are providing. If there is something that we are doing well and you would like to tell us about it – or something that we could be doing better.
If you would like to make a formal complaint you can do this in writing addressed to The practice manager.
Ask at reception for more information about how to make a complaint or take a copy of our ‘Complaints & Comments Leaflet’ which is available in the waiting room or here Complaints & Comments Leaflet.
We want to provide the best possible service for all our patients.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or NHS England:
NHS England Customer Contact Centre Telephone: 0300 311 22 33 Email: england.contactus@nhs.net Post: NHS England, PO Box 16738, Redditch, B97 9PT
NHS Sussex Integrated Care Board contact information
Post: NHS Sussex, Wicker House, High Street, Worthing BN11 1DJ
Tel: 0800 433 4545