Headline: Introducing AiMEE—A Faster Way to Access Our Services by Phone
We are excited to announce that The Hill surgery is upgrading our phone system with AiMEE, a friendly, intelligent voice assistant built specifically for NHS GP practices by Think Healthcare.
What is AiMEE?
AiMEE (AI Medical Enquiry Expert) is a conversational voice layer added to our phone system. Instead of pressing buttons on your keypad or waiting in long morning phone queues, you can now simply speak to AiMEE naturally to get what you need.
How it benefits you:
- No more long queues: AiMEE answers calls instantly, meaning you don’t have to wait on hold just to ask a quick question or request administrative help.
- Order repeat prescriptions securely: AiMEE connects directly with the NHS Electronic Prescription Service (EPS). You can securely order your regular medications over the phone, and they will be sent straight to your clinical record for approval.
- Speak naturally: There is no rigid menu. You can explain your query in your own words, and AiMEE will guide you to the right outcome or route you directly to the correct team member.
- Will I still be able to talk to a human receptionist?
Yes, absolutely. AiMEE is not replacing our wonderful reception team. Instead, she takes care of routine enquiries and prescription requests so that our staff have more time to support patients with complex needs or those visiting the front desk. If you have a complex medical query or simply prefer to speak to a person, you can ask AiMEE to transfer you to the team at any time.
Safety reminders:
- If you are experiencing a medical emergency such as severe chest pain, difficulty breathing, sudden weakness, loss of consciousness, or heavy bleeding, please hang up and dial 999 immediately.
