Who should I see?

We try to keep our GP appointments for patients with more serious health problems.

Before you book an appointment to see a doctor please consider whether an appointment with a Nurse  Practitioner might be appropriate. They can help you with a wide range of medical problems.

Our Call allocator team can help you decide which is the right person for you to see.

Self care

If you have a cough, cold, headache or other minor ailment try treating yourself at home first. https://www.england.nhs.uk/blog/what-does-self-care-mean-and-how-can-it-help/

Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.

Your pharmacist can help too

Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.

Don’t wait for a GP appointment for coughs, colds, aches and pains. Just give your local pharmacy a call or drop in – there’s no need to make an appointment.

Your pharmacists can also help you decide if you need to see a doctor or nurse.

https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/

Based at Station Plaza Health Centre in the town centre, our primary care hub provides appointments for residents and visitors to the town.

The hub doesn’t hold a registered list of patients, so you can attend regardless of whether you are registered with a GP practice or not.

The service is delivered by a team of Advanced Nurse Practitioners and is open from 8am until 6.30pm on weekdays, 8am until 8pm at the weekend, and 8am to 8pm on Bank Holidays. 

We operate an appointment system and see patients face to face, by video consultation or over the telephone. You may be asked to come back for your appointment, or to go home and wait for a telephone call.

We can treat a variety of conditions from the hub, including:

• Minor illness/infection
• Minor injuries
• Abdominal pain
• General pain
• Urinary tract infections
• Skin complaints/rashes
• Wound care

If you are unsure please speak to our Reception team, who will be able to advise you, or redirect you to the most appropriate service.

If you are registered with a GP practice please contact your own surgery in the first instance to ensure continuity of care.

You can contact the hub by calling 01424 884410. Our address is Hastings Primary Care Hub, Station Plaza Health Centre, Station Approach, Hastings TN34 1BA.

Please do not enter the Primary Care Hub if you have COVID-19 symptoms or have tested positive in the past 10 days. Please call us instead.

If you need to speak to a clinician when the centre is closed, please call NHS 111 for advice.

Just across from the Primary Care Hub you’ll find our https://www.nhs.uk/services/pharmacy/pharmacy-@-station-plaza/FH594 The pharmacy is open every day of the week, and can support you with a variety of needs. 

Please click on the drop down options below to find out more about our Primary Care Hub.

NHS 111

111 is the free NHS non-emergency number.

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

• you need medical help fast but it’s not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don’t know who to call or you don’t have a GP to call
• you need health information or reassurance about what to do next

Click here for more information about how NHS 111 can help you.

A&E

A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”

If not, please consider using other local health services before you visit A&E.